Other than the usual warehouse roles, there are Customer Service positions available in the industry too.
These professionals are in charge of giving customer accommodation through calls, messages, and emails. Customer service representatives are expected to answer inquiries, troubleshoot problems, process refunds, and accept emergency orders. Basically, their main task is to keep the customers satisfied so they will keep coming back.
On top of that, they need to constantly communicate with managers and other warehouse heads to discuss strategies, generate leads, and improve how they serve their customers.