Cashier Usually found in one spot for most of their shift, cashiers help customers make their purchases by ringing up items and providing change. These workers often operate point of sale (POS) systems and complete simple transactions like returns, refunds, and exchanges.
Depending on the time of day, their other responsibilities may also include keeping track of prices and inventory, removing items from shelves, keeping the store clean, and providing customer service.
Cashiers are very important employees because they can provide a human touch to a business that is otherwise automated or fully computerized. By interacting with customers, they give a more personal experience to those making purchases.
Store Manager Also referred to as the backbone of any successful retail store, store managers are responsible for overseeing the store's day-to-day operations to ensure that everything is going well. They always make sure to take care of customers' needs by giving them quality service.
Their responsibilities vary from one employer to another, but they usually consist of the following:
- Setting Strategy for Profit and Growth
- Developing Marketing Campaigns To Increase Customer Engagement
- Creating Employee Work Schedules
- Maintaining Records of Inventory, Sales Data, and Cash Transactions
- Ensuring Compliance With Local Laws As Well as Company Rules and Regulation
Customer Service Representative A customer service representative is a person whose job is to provide information or assistance to people in response to their inquiries. Most days, they answer questions and solve problems related to the store's products and services.
An essential characteristic of a customer service representative is their patience. They are often the first point of contact for any customer who has an issue or complaint about a product or service, and they are responsible for dealing with these issues professionally. That is why workers in this line of work must be able to listen and understand what the customer needs and then guide them through the process until they are satisfied.
Retail Executive Different industries require various types of retail executives. For example, retail executives in the hospitality industry oversee all aspects of maintaining hospitality standards within a hotel, whereas those in the fashion industry are involved with promoting clothing lines to customers.
Tasked with the responsibility of helping the company grow, retail executives play a prominent role in any store's success. They have the power to change the way people shop for goods and services as well as the way consumers think about shopping since they can implement different marketing strategies.
Furthermore, since the retail industry is experiencing rapid change, with
online shopping becoming more popular than ever before, these employees need to adapt. They also have to understand any developments and use the insights they learned to drive profit.